Privacy Policy

Information Collection

Royal Dry Cleaners collects personal information necessary to provide our premium cleaning services. This includes contact details, collection and delivery addresses, garment descriptions, special care instructions, and payment information. We maintain detailed records of each garment's treatment history to ensure consistent quality and track any special requirements. All information is collected with your consent and used solely for service delivery, quality assurance, and customer communication.

Data Security

We implement comprehensive security measures to protect your personal information and garment records. All data is stored in secure, encrypted systems with restricted access limited to authorized personnel only. Our facility maintains strict security protocols for both digital and physical records. Payment information is processed through secure, PCI-compliant systems and is never stored on our premises. We regularly update our security measures and conduct staff training on data protection.

Service Records

We maintain detailed service records for each garment to ensure quality control and track treatment history. These records include photographs, care instructions, and any special requirements noted during assessment. This information helps us provide consistent, personalized service and maintain the highest standards of garment care. Records are retained for quality assurance and may be used to resolve any service-related inquiries or claims.

Your Rights

Under UK GDPR, you have rights to access, correct, or request deletion of your personal data, subject to our legitimate business interests in maintaining service records. You may request copies of your service history or update your contact preferences at any time. For privacy inquiries or to exercise your rights, contact us at privacy@royaldrycleaners.co.uk. We will respond promptly to all requests while maintaining our commitment to service quality and record-keeping requirements. Last updated: January 2024.